Tips and insights for service businesses

Artificial Intelligence isn’t just a buzzword anymore. It’s already changing the way businesses of all sizes operate—including freelancers and sole traders here in the UK. While big companies have entire teams experimenting with AI, smaller businesses can now access the same advantages through tools built into their everyday software....

Choosing a CRM (Customer Relationship Management system) can feel overwhelming. A quick search shows hundreds of options, each with endless features, pricing tiers, and marketing buzzwords. But here’s the thing: as a UK freelancer or sole trader, your needs are very different from large sales teams or multinational companies....

If you’re a freelancer or sole trader in the UK, you already know how precious your time is. Between chasing clients, delivering projects, and handling admin, it can feel like you’re constantly behind. The idea of adding a CRM (Customer Relationship Management) system into your day might sound like “just another thing to do.”...

When you look at the websites of the big CRM providers, it can feel like you’re drowning in features. Sales automation, predictive analytics, marketing funnels, multi-channel integrations, advanced reporting—the list goes on....

Running a freelance business or working as a sole trader in the UK often means wearing every hat at once. You’re the salesperson, marketer, accountant, customer service rep, and, of course, the person doing the actual client work. With so much to juggle, it’s no surprise that things sometimes slip through the cracks—missed follow-ups, forgotten invoices, or lost client details....

Landing new clients is hard — but keeping them happy, informed, and coming back? That’s where most UK freelancers either build long-term success or quietly burn out....

Running a solo business in the UK has never been more accessible — or more competitive. In 2025, the UK saw record numbers of freelancers, consultants, and service providers entering the market. That growth isn’t slowing down. But as the space becomes more crowded, solo entrepreneurs need to be smarter, faster, and more efficient to stay ahead....

If you’ve ever worked with a client once and never heard from them again, you’re not alone. For freelancers and small service providers, most new business starts with one-off projects — a logo design, a strategy session, a website build....

A few years ago, artificial intelligence (AI) was something only tech giants talked about. But in 2025, freelancers, consultants, and service providers across the UK are using AI every day — often without even realising it....

If you're a consultant working in the UK — whether in marketing, finance, IT, HR, or business strategy — you've likely looked into CRM tools....

If you're a UK-based freelancer, consultant, or small agency owner, you’ve probably seen HubSpot come up as a recommended CRM solution. It’s a well-known name — but is it the right fit for how you actually run your business?...

The truth is: GDPR is still the law — and it affects every UK service business that handles client data. Whether you're storing contact details, project notes, or email addresses, you're responsible for keeping that information safe....